Order Cancellation Policy
Welcome to WiseWoven (“we,” “us,” or “our”) online store. To protect your rights and help you manage your orders efficiently, we have established the following order cancellation rules. Please read carefully before placing an order.
1. Conditions for Order Cancellation
Eligible for direct cancellation:
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Orders can be directly canceled within 48 hours of placing the order and before shipment.
Not eligible for direct cancellation:
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Orders placed more than 48 hours ago or already shipped cannot be canceled immediately.
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For such orders, you may request a return and refund after delivery according to our Returns & Exchanges Policy.
2. Order Cancellation Process
To cancel an order, please contact our customer support via email or phone and provide the following information:
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Order number
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Payment proof
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Cancellation reason (optional)
Our support team will process your request within 1–3 business days and inform you of the outcome and refund arrangements.
3. Refund Method
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Refunds will be returned to the original payment card used for the purchase (Visa, MasterCard).
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Refunds are expected to arrive within 3–7 business days, depending on the processing speed of the respective bank.
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If the refund does not arrive within the expected timeframe, please contact us for assistance.
4. Disclaimer
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We strive to ensure that order processing and cancellations are handled smoothly and efficiently.
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We are not liable for delays caused by force majeure or logistics/system delays, but we will actively assist in resolving issues.
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Your account and payment information will be kept secure; canceling an order does not create any additional liability for you.
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In cases of incorrect order information or system errors, we will take responsibility for resolving the issue.
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Our goal is to provide a transparent, friendly, and hassle-free cancellation and refund experience.
5. Contact Us
If you have any questions or need assistance, please contact us:
Address: 7641 FM 2133, Ballinger, TX, USA
Phone: +1 (210) 549-9672
Email: refundhelp@WiseWoven.com
Service Hours: Monday to Friday, 9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM (GMT+10, Australia)