Shipping Policy

Welcome to WiseWoven (“we,” “us,” or “our”) online store. This Shipping Policy explains delivery areas, shipping fees, processing times, and important considerations. Please read carefully before placing your order.

1. Delivery Area

• We provide shipping services across Australia.

• Shipping outside Australia is not currently supported.

2. Shipping Fees

• Order total includes product price and shipping fees.

• Product prices include applicable customs duties and 10% Australian GST. No hidden fees apply.

Shipping rates:

• Orders A$0.01 – A$79.99: Shipping A$3.99

• Orders A$80 and above: Free Shipping

The checkout page will display the order total and applicable shipping fees for full transparency.

3. Order Processing Time

• Cut-off time: Orders paid before 18:00 CET will be processed the same day; orders paid after 18:00 CET will be processed the next business day. Orders placed on weekends or public holidays will be processed on the next business day.

• Processing duration: 1–3 business days, including order verification, item picking, packaging, and dispatch preparation.

• Estimated delivery: 10–15 business days from the shipping date.

4. Shipping Carriers

We use reliable carriers to deliver your order, including:

• DHL

• UPS

• FedEx

The specific carrier will be assigned based on order and logistics considerations.

5. Order Tracking

Once your order is shipped, you will receive an email containing:

• Order number

• Billing details

• Shipping carrier

You may also track your order on our “Order Tracking” page by entering your email address or phone number along with the order number for real-time updates.

6. Delivery and Receipt Instructions

• Ensure the recipient’s name, address, and phone number are accurate.

• Inspect the package upon delivery. If you notice damage or missing items, please take photos and contact us immediately.

• If the recipient is unavailable, carriers may attempt redelivery or deliver to a designated pickup location. Please follow carrier notifications.

7. Liability and Responsibilities

• Product damage or loss: We will assist with returns, exchanges, or compensation in case of damage or loss during shipping.

• Shipping delays or cancellations: We will notify and assist in case of delays or cancellations due to carrier issues.

• Address accuracy: Users are responsible for providing accurate delivery information. We will coordinate with carriers to resolve delivery issues.

• Force majeure: Natural disasters, traffic restrictions, system failures, or other uncontrollable factors may cause delays; we will actively coordinate with carriers to resolve such issues.

8. Contact Us

For any shipping-related inquiries, please contact us:

Address: 7641 FM 2133, Ballinger, TX, USA
Phone: +1 (210) 549-9672
Email: refundhelp@WiseWoven.com

Service Hours: Monday to Friday, 9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM (GMT+10, Australia/Sydney)