Welcome to the official WiseWoven online store (“we,” “us,” or “our”). This Service Policy explains the rules regarding the use of our website, product purchases, and after-sales rights. Please read carefully before placing an order.
This policy applies to all users who place orders, make payments, and use related services on our website, including product purchase, delivery, order cancellation, returns and exchanges, and refunds.
Users may register personal accounts to place orders and manage orders.
Registration information must be true, complete, and accurate.
Users are responsible for safeguarding account information and all actions under their account.
Any unusual account activity should be reported to us immediately.
Product information displayed on the website is accurate and up-to-date, and stock levels are updated in real time.
All prices include applicable duties, taxes, and necessary fees.
The final payable amount is as shown on the order confirmation page.
After placing an order, the system generates an order summary, including product names, quantities, prices, delivery information, and order number.
We support multiple international currencies; the available currencies are displayed on the payment page.
For payment-related terms, please refer to: Payment Terms
We provide delivery services across Australia. Orders that meet the qualifying amount may enjoy free shipping; orders below the threshold are charged a fixed shipping fee.
Orders paid before 6:00 PM (AEST) will be processed within 1–3 business days, and delivery is expected within 7–15 business days.
For full shipping details, please refer to: Shipping Policy
Users may request to cancel orders before shipment. Orders beyond the cancellation period or already shipped must follow the return and exchange process for refunds.
Upon successful cancellation, refunds will be returned to the original payment method within 3–7 business days.
For details, please refer to: Order Cancellation Policy
Eligible products may be returned or exchanged within the specified period.
Users must follow the return process, and after verification, returns or exchanges will be processed.
Shipping cost responsibility is determined based on the specific situation.
For details, please refer to: Returns and Exchanges Policy
Refunds will be returned to the original payment account (e.g., Visa, MasterCard) within 3–7 business days, depending on bank processing times.
For details, please refer to: Refund Policy
This policy is governed by Australian law, including GDPR compliance.
We reserve the right to update this policy and will publish any changes on our website.
In the event of disputes, both parties should prioritize resolution through communication.
We strictly follow our Privacy Policy and GDPR requirements to protect users’ personal information.
Personal data is only used for order processing, customer service, and lawful purposes, and will not be used without authorization.
For details, please refer to: Privacy Policy
All website content, including text, images, logos, page design, and system structure, is protected by intellectual property laws.
Unauthorized copying, modification, or distribution is prohibited.
We strive to ensure website services are stable and secure within reasonable limits.
We are not responsible for service interruptions caused by force majeure, system maintenance, or third-party issues.
Users are responsible for any losses resulting from policy violations.
We reserve the right to update this Service Policy according to business needs and legal requirements.
Updated policies take effect upon publication on the website. Continued use of the website indicates acceptance of the revised terms.
If you have any questions regarding this policy, please contact us:
Address: 7641 FM 2133, Ballinger, TX, USA
Phone: +1 (210) 549-9672
Email: refundhelp@WiseWoven.com
Service Hours: Monday to Friday, 9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM (GMT+10, Australia)
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