Welcome to WiseWoven (“we,” “us,” or “our”). To ensure transparency and a smooth shopping experience, this Shipping Policy explains our order processing, shipping arrangements, delivery timelines, and related services. Please read it carefully before placing an order.
This Shipping Policy applies to all orders placed through our official website, including order processing, shipping arrangements, delivery timeframes, and related services.
We currently provide shipping services to the following regions:
Australia-wide delivery
Delivery times may be extended for remote or rural areas. Please refer to the information displayed on the checkout page for details.
Order Confirmation: Orders are confirmed after successful payment.
Processing Time: 1–3 business days (excluding weekends and public holidays).
Daily Cut-Off Time: 6:00 PM (AEST).
Orders paid before 6:00 PM (AEST) will be prioritized for same-day or next-business-day processing.
Orders paid after 6:00 PM (AEST) will be processed on the next business day.
During processing, we will verify orders, prepare products, and arrange shipment.
After order processing is completed, shipment will be arranged within 1 business day.
Once shipped, tracking information will be automatically generated and sent to your registered email address or account dashboard.
In case of inventory adjustments or special circumstances, shipment may be delayed. We will notify you in advance when possible.
Shipping fees are clearly displayed on the checkout page.
Orders that meet qualifying conditions may be eligible for free shipping.
Orders that do not qualify for free shipping will be charged a fixed shipping fee.
All shipping charges are shown before payment. No hidden fees apply.
After shipment, you may track your order through:
Your personal account order details
Shipping notification emails
Customer service assistance
If tracking information has not been updated for more than 72 hours, please contact us for support.
To ensure successful delivery, please provide:
Full recipient name
Complete and accurate delivery address
Valid contact phone number
Delays or delivery failures caused by incorrect or incomplete information are the customer’s responsibility.
If you have any questions regarding this Shipping Policy, please contact us:
Address:
7641 FM 2133, Ballinger, TX, USA
Phone:
+1 (210) 549-9672
Email:
refundhelp@WiseWoven.com
Service Hours:
Monday to Friday, 9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM
(GMT+10, Australia)
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