Shipping Policy

Welcome to WiseWoven (“WiseWoven,” “we,” “us,” or “our”). This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below.

1. Scope of This Policy

This Shipping Policy applies to all purchases made through the WiseWoven official website, including:

• Order processing
• Shipping arrangements
• Delivery timelines
• Shipment tracking
• Delivery-related customer support

2. Delivery Areas

We currently provide shipping services throughout Australia.

Please note:

• Delivery availability may vary for certain remote, rural, or restricted areas.
• Additional delivery time may apply depending on the destination and local carrier conditions.
• Customers will be informed during checkout if shipping restrictions apply.

3. Order Processing Time

Order Confirmation

Orders are confirmed once payment has been successfully completed and verified.

Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Daily Order Cut-Off

Our daily processing cut-off time is:

6:00 PM (AEST)

• Orders placed before 6:00 PM (AEST) may be processed the same business day or the next business day.
• Orders placed after the cut-off time will be processed on the following business day.

During order processing, we may conduct payment verification, inventory checks, packaging preparation, and shipping coordination.

4. Shipment & Delivery Time

Once processing is completed, orders are typically shipped within 1 business day.

Estimated delivery times vary depending on the shipping destination and carrier service.

After shipment:

• A shipping confirmation email will be sent automatically.
• Tracking information will be provided through your registered email address or account dashboard.

Please note:

• Delivery estimates are not guaranteed.
• Delays may occasionally occur due to weather conditions, carrier disruptions, customs processing, peak shopping periods, or other circumstances beyond our control.

If significant delays occur, we will make reasonable efforts to notify affected customers.

5. Shipping Fees

Shipping charges are calculated and displayed during checkout before payment is completed.

Free Shipping

Eligible orders may qualify for promotional or minimum-spend free shipping offers.

Standard Shipping Charges

Orders that do not qualify for free shipping will incur a standard shipping fee based on the applicable shipping method and destination.

We do not charge hidden handling or processing fees.

6. Order Tracking

Once your order has been shipped, you may track delivery status through:

• Your WiseWoven account order history
• Shipping confirmation emails
• Customer support assistance

If tracking information has not updated for more than 72 hours, please contact our customer support team for assistance.

7. Shipping Address Requirements

To ensure successful delivery, customers must provide accurate and complete shipping information, including:

• Full recipient name
• Complete delivery address
• Valid phone number or contact details

WiseWoven is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or undeliverable address information provided by the customer.

8. Lost, Delayed, or Damaged Shipments

If your package is lost, significantly delayed, or arrives damaged, please contact us promptly.

We will work with the shipping carrier to investigate the issue and provide reasonable assistance in resolving the matter.

Claims related to damaged or missing items may require supporting photos or documentation.

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective once posted on this page.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

WiseWoven Customer Support

Address:
7641 FM 2133, Ballinger, TX, USA

Phone:
+1 (210) 549-9672

Email:
refundhelp@WiseWoven.com

Customer Service Hours:
Monday – Friday
9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM
(GMT+10, Australia)