Return & Exchange Policy

Welcome to WiseWoven (“we,” “us,” or “our”) online store. To protect your rights and provide smooth after-sales service, we have established the following Return & Exchange Policy. Please read carefully before placing your order.

1. Eligibility for Returns and Exchanges

Customers may request a return or exchange within 30 days of delivery.

Applicable reasons include, but are not limited to:

• Product has defects or damage

• Product quality issues

• Product has unusual odor

• Significant color difference

• Product does not match the order

• Missing or damaged accessories

• Damage during transportation

Customers may also request a no-reason return or exchange, without providing a specific reason.

2. Return & Exchange Procedure

To request a return or exchange, please contact us via email or phone and provide the following information:

• Order number

• Proof of payment

• Reason for return or exchange

• Relevant photos or videos

Our customer service team will process your request within 1–3 business days, provide a response, and share the return address for sending back the product.

• The customer must return the product to the designated address.

• Once we receive the product, it will be inspected to confirm the reported issue.

• If approved, we will promptly process a refund or exchange shipment.

3. Refund Method

• Refunds will be returned to the original payment method (Visa or MasterCard).

• Processing time is generally 3–7 business days, depending on the bank’s efficiency.

• If the refund does not arrive within the expected time, please contact us for assistance.

4. Exchange Shipments

• Replacement products will be processed and shipped according to our shipping policy, usually within 1–3 business days.

• Once shipped, you will receive an email containing the order number and shipping carrier information.

• You may track your order in real-time on the Order Tracking page by entering your email or phone number and order number.

• Estimated delivery: 10–15 business days across Australia.

5. Shipping & Fee Rules

• No-reason returns: Return shipping is paid by the customer.

• Quality issue returns: Return shipping is covered by WiseWoven.

• Exchange shipments: Shipping costs are covered by WiseWoven.

• No additional fees or handling charges apply beyond return shipping (if applicable).

6. Liability Disclaimer

• We strive to ensure the return and exchange process is smooth and efficient.

• We will assist with delays caused by force majeure or logistics issues.

• Customer account and payment information will be protected; no additional liability is imposed due to returns or exchanges.

• Any system or operational errors resulting in return or exchange issues will be addressed responsibly by us.

• We are committed to providing a transparent, user-friendly return and exchange experience.

7. Contact Us

For any questions or assistance regarding returns or exchanges, please contact us:

Address: 7641 FM 2133, Ballinger, TX, USA
Phone: +1 (210) 549-9672
Email: refundhelp@WiseWoven.com

Service Hours: Monday to Friday, 9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM (GMT+10, Australia/Sydney)