Welcome to the WiseWoven online store (“we,” “us,” or “our”). This Refund Policy explains the applicable conditions, procedures, and responsibilities related to refunds, in order to protect your legal rights and ensure a transparent refund process.
You may apply for a refund under any of the following circumstances:
If you submit a cancellation request before your order has been shipped and it is approved by us.
If you submit a return request in accordance with our Return & Exchange Policy, and the returned product passes our inspection and meets refund requirements.
Refunds will only be processed after the above conditions have been reviewed and approved.
Refunds will be issued to the original payment card used for purchase (Visa or MasterCard).
Depending on your bank’s processing time, refunds are expected to be credited within 3–7 business days.
Actual processing time may vary based on your financial institution.
If you do not receive your refund after the expected timeframe, please contact us promptly.
If you experience any of the following issues, please contact us immediately:
Refund confirmation received but no funds credited
Incorrect refund amount
Duplicate refund or refund failure notification
Bank or payment system processing errors
Upon receiving your report, we will verify the records and coordinate with the payment provider to resolve the issue in a reasonable manner.
We will submit refund requests within the specified timeframe after approval.
Delays caused by banks, payment platforms, or uncontrollable factors are beyond our direct responsibility, but we will provide reasonable assistance.
If a refund fails or is delayed due to incorrect payment information provided by the customer, the responsibility shall rest with the customer.
All refund processes are handled in a transparent, traceable, and compliant manner.
If you have any questions regarding refund status, refund amounts, or this policy, please contact us through the following channels:
Address:
7641 FM 2133, Ballinger, TX, USA
Phone:
+1 (210) 549-9672
Email:
refundhelp@WiseWoven.com
Service Hours:
Monday to Friday, 9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM
(GMT+10, Australia)
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