Refund Policy

Welcome to the WiseWoven online store (“WiseWoven,” “we,” “us,” or “our”). This Refund Policy explains the terms, conditions, and procedures related to refunds for purchases made through our website. By placing an order with us, you agree to the terms outlined below.

1. Refund Eligibility

Customers may request a refund under the following circumstances:

Order Cancellation Before Shipment

If you request to cancel your order before it has been shipped, and the cancellation is approved by our team, you will be eligible for a full refund.

Approved Return & Refund Request

If you submit a return request in accordance with our Return & Exchange Policy, and the returned item is received, inspected, and approved by us, a refund will be issued.

To qualify for a refund:

• The product must meet the return conditions stated in our Return & Exchange Policy.
• Returned items must not show signs of misuse, damage, or unauthorized modification.
• Refund requests must be submitted within the applicable return period.

We reserve the right to reject refund requests that do not meet our policy requirements.

2. Refund Processing & Method

Approved refunds will be issued to the original payment method used during checkout (Visa, MasterCard, or other supported payment methods).

Processing Time

• Refunds are typically processed within 3–7 business days after approval.
• Depending on your bank or card issuer, additional processing time may apply before the funds appear in your account.

Please note:

• Processing times may vary by financial institution.
• Shipping fees (if applicable) are generally non-refundable unless the return is due to our error or a defective item.

If you have not received your refund after the expected timeframe, please contact our support team for assistance.

3. Refund Issues & Payment Disputes

Please contact us immediately if you experience any of the following:

• Refund marked as completed but funds not received
• Incorrect refund amount
• Duplicate charges or refund errors
• Payment processing issues caused by banking systems

Once notified, we will investigate the issue promptly and work with the payment provider or financial institution to resolve the matter as efficiently as possible.

4. Responsibility & Limitations

• We will process approved refunds within the timeframe stated in this policy.
• Delays caused by banks, card issuers, payment gateways, or other third-party financial institutions are outside our direct control; however, we will provide reasonable support to help resolve such issues.
• Customers are responsible for ensuring that payment information provided during checkout is accurate and complete.
• WiseWoven reserves the right to refuse refunds in cases involving suspected fraud, abuse, unauthorized transactions, or violations of our store policies.

All refund procedures are handled in a fair, transparent, and commercially reasonable manner.

5. Contact Information

If you have any questions regarding this Refund Policy or the status of your refund, please contact us:

WiseWoven Customer Support

Address:
7641 FM 2133, Ballinger, TX, USA

Phone:
+1 (210) 549-9672

Email:
refundhelp@WiseWoven.com

Customer Service Hours:
Monday – Friday
9:00 AM – 12:30 PM & 2:00 PM – 6:00 PM
(GMT+10, Australia)